Print

About Print

Canon has partnered with Mason to provide solutions for all your printing needs. Self-printing can be accomplished through the Pay-for-Print (PFP) network across all three campuses. The PFP network is accessible from Mason operated computers or your own device.

Your can print to ANY of the PFP devices on ANY campus. You will only see your print jobs in your queue. The majority of PFP devices can print in color, however, device defaults have been set to Black & White print and Duplex/2-Sided to reduce cost and promote sustainability. These defaults can be changed via your print dialog box when you release your job. The cost of printing for Mason Students and guests is $0.10 for Black & White and $0.25 for color.

The PFP devices accept Mason Money, which can be deposited on your Mason ID or on a copy card purchased from kiosks around campus. If you need custom printing, we have that covered as well. Please visit our Print Hub for more information.

Locate Printers

Self printing is easy and convenient with several Pay-for-Print devices on all campuses. You can always set up your prints from anywhere on campus through your own computer, phone, or a school computer and then release the job at any Pay-for-Print device.

 

Check for Pay-for-Print locations:

Download Print Drivers

Don’t forget to download your drivers for your personal computers. You must be on MASON-SECURE to download your driver and print to a device.

 

Select the driver that corresponds to your personal computer:

 

Note: You MUST use your NetID (ex:JSmith9) and be signed into the MASON-SECURE network. The Pharos pop-up will come up every time you submit a job.

  • To determine which driver to load: on your PC, open the Windows Start menu(bottom left of your screen), right click on "Computer" and click "Properties." Under "System" look for "System Type:" which will display whether you need 64-bit or 32-bit. Load the appropriate driver.
  • When submitting your print job, be sure to use the correct driver: "bw" for black and white or "clr/color" for color.

 

Follow Me Print

Students: With the Follow Me Print system, you will be able to print to a secure queue, and release your jobs from any Pay-for-Print device on campus using your Mason ID.  Simply print as usual, using the Print DriverAt any Pay-for-Print device, swipe your Mason ID and choose the print jobs you’d like to release. Only your print jobs will show up in your print queue.

Faculty/Staff: Faculty and staff will be able to print to a secure queue, and release your jobs from any print device on campus using your Mason ID. You are no longer restricted to printing to the devices in your area. With better tracking available with the Follow Me Print system, all print costs will still hit the correct budget. Simply print as usual, using the Print DriverAt any Pay-for-Print device, swipe your Mason ID and choose the print jobs you’d like to release. Only your print jobs will show up in your print queue.

 

Mobile Printing

Mobile Printing allows you to print using phones, tablets, laptops, and computers from anywhere. If you do not have a Mason Net ID, check out how to use Guest Printing.

Mobile Printing: Instruction

Step 1: Send an email from your email account to mobileprint@gmu.edu.

  • You may type a Subject line, but it is optional.
  • Attach the File to be printed. Remember, both the attachment and the body of the email will be available for print.
  • Select “Send” and go to any available Pay-for-Print device on campus.

Step 2: Swipe your Mason ID on the right side of the device.

Step 3: The Card Balance screen will display, showing your available amount. Press OK.

Step 4: Select the box to the left of the job(s) you want to print or delete.
Select one of the following options: Delete, Print, or Print All.

Mobile Printing: Register

Step 1: You must be on the MASON-SECURE network (not guest network) to register any email address.

Step 2: Upon your first print job sent to mobileprint@gmu.edu, from your Mason or personal account, you will receive a response with a link to register.

Step 3: Follow the instructions in the email to register your email address.

Note: Your file has already been sent to the printer. There is no need to resend your file.

Guest Printing

Guests can use Pay-for-Print (PFP) devices as well. Guests may purchase a Mason Money Patron Card for $1 at the designated kiosks and add enough money to complete your printing needs.

Step 1: Purchase a Mason Money Patron Card and swipe your new card to add money.

Step 2:

  • At a Library desktop computer, print your document. File > Print.
    (Note: Due to administrative policy, public computers in the Arlington Library have limited interest access. Public users can only print from accessible websites on those computers.
  • Set your remaining printing preferences–bw or clr. Press Print.}

Step 3:

  • Type in the nine digit number located on the bottom left of the back of the Mason Money Patron Card.
  • Go to any available Pay-for-Print device and follow the steps for printing.

Support

Submit a Trouble Ticket

If you are having trouble with a printer or copier, or need other services (print drivers, address book changes, etc), please click below and submit a trouble ticket.

 

Request a Refund

Use this form to request refunds for problems with photocopiers and Pay-for-Print devices. If you need a copy of a receipt or invoice from a copy center, please contact us directly.

FAQs

 

1. What is the Managed Print program?

George Mason University has partnered with Canon Solutions America to develop...

a print management strategy aimed at providing a modern print program here at Mason. This effort includes the evaluation and centralized management of print needs across campus, identification of opportunities to consolidate print devices to reduce costs, and/or increased access to centralized printers. Additionally, the program will support efforts to reduce paper usage and increase print quality. The program will also include the management of all print shop locations on campus by Canon.

 

2. I’ve been hearing a lot about “follow me printing.” How does that work?

Students: With the Follow Me Print system, you will be able to print...

to a secure queue, and release your jobs from any Pay-for-Print device on campus using your Mason ID.

You simply print as usual, using the Print Driver. At any Pay-for-Print device, swipe your Mason ID and choose the print jobs you’d like to release. Only your print jobs will show up in your print queue.

 

Faculty/Staff: Faculty and staff will be able to print to a secure queue, and release your jobs...

from any print device on campus using your Mason ID. You are no longer restricted to printing to the devices in your area. With better tracking available with the Follow Me Print system, all print costs will still hit the correct budget.

You can print as usual, choosing the correct print driver from the print window. Then go to any Pay-for-Print device on campus, at the device swipe your Mason ID and choose the print jobs you’d like to release.

 

3. I don't use Windows or Mac. Am I able to print?

     You are able to utilize Mobile Printing.