Account Setup
The Purchasing Department at Mason requests that all departments/units currently utilizing express mail services set up their accounts. By setting up these accounts, departments will have cleaner billing, more responsive customer service, and lower prices. Please see below to aid in setting up these accounts.
Contract: NASPO MA454*
*Any accounts under the expired E&I contract will automatically transition to NASPO contract pricing effective 10/1/2018. No further action is required if you previously had an E&I FedEx Account. The 9-digit account number will remain the same.
Payment: P-Card or Direct Bill
Account Setup:
- Complete the green and orange selections of the New Account Setup Form.
- Email the form to govtsupport@fedex.com to request an account.
Important Contacts:
FedEx Customer Service: 800-463-3339
For supplies, pickups, and general questions. FedEx does not provide supplies for FedEx ground shipments, only Express shipments. they can be found at FedEx.com
FedEx Government Account Services: govtsupport@fedex.com
For invoicing, billing questions, and accounts setup, using the form above
FedEx Technical Support: 877-339-2774
Assistance with online tools such as shipping, reporting online and billing online
FedEx International Help Desk: 800-247-4747
Assistance with questions on international shipping
FedEx LTL Freight Customer Support: 800-393-4585
Assistance with FedEx freight LTL shipments
Contract: E&I CNR01461
Payment: P-Card or Direct Bill
Account Setup:
- To establish a new UPS account, please email Sales Representative Margie Shantz (mshantz@ups.com) the information below
• Company/Department Name
• Address for pickup
• Contact person's name, phone, and email
• Type of pickup needed (On call or daily)
• Billing addresses if different - The new account setup will take a minimum of two weeks
- Once the account is established, the requestor will receive information on setting up the CampusShip portal to manage shipping details.
Important Contacts:
- UPS Enterprise Customer Support: 800-877-1497 | enterprisesupport@ups.com
- UPS Technical Support: 888-553-1118
- International Support: 800-782-7892
- UPS Freight: 800-333-7400
- Worldship Support: 888-553-1118
- CampusShip Help Desk: 877-289-6418
- Internet Shipping Support: 877-289-6418
- Billing Support: 800-811-1648
- UPS Billing Center: 866-717-2692
- QVM/Visibility Support: 800-247-9035