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Account Setup

The Purchasing Department at Mason requests that all departments/units currently utilizing express mail services set up their accounts. By setting up these accounts, departments will have cleaner billing, more responsive customer service, and lower prices. Please see below to aid in setting up these accounts.

 

 

Contract: NASPO MA454*
*Any accounts under the expired E&I contract will automatically transition to NASPO contract pricing effective 10/1/2018. No further action is required if you previously had an E&I FedEx Account. The 9-digit account number will remain the same.

 

Payment: P-Card or Direct Bill

 

Account Setup:

1. Complete the green and orange sections of the New Account Setup Form.
2. Email the form to govtsupport@fedex.com to request an account.
3. A FedEx representative will set up the account and email the corresponding account number to the contact listed on the form. Please make sure to request a NASPO Valuepoint Contract and to be added under GMU.

 

Important Contacts:

FedEx Customer Service: 1-800-463-3339
For supplies, pickups, and general questions. FedEx only provides supplies for FedEx Express shipments. Shop online for Fedex ground shipping supplies.

FedEx Government Account Services: govtsupport@fedex.com
For invoicing and billing questions. To set up a new account, please use the New Account Setup Form above.

FedEx Technical Support: 1-877-339-2774
Assistance with online tools such as shipping, reporting, and billing

FedEx International Help Desk: 1-800-247-4747
Assistance with questions on international shipping

FedEx LTL Freight Customer Support: 1-800-393-4585
Assistance with FedEx freight LTL shipments

 

 

 

Contract: Sourcewell #090121-UPS

 

Payment: P-Card or Direct Bill

 

Account Setup:

1. To establish a new UPS account, please email Sales Representative Chantelle Perrigoue (chantelleperrigoue@ups.com) the information below
   • Company/Department Name
   • Address for pickup
   • Contact person's name, phone, and email
   • Type of pickup needed (On call or daily)
   • Billing addresses if different
   • Contract (Sourcewell Pricing for Mason)
2. The new account setup will take a minimum of two weeks
3. Once the account is established, the requestor will receive information on setting up the CampusShip portal to manage shipping details.

 

Important Contacts:

• UPS Enterprise Customer Support: 800-877-1497 | EnterpriseSupport@ups.com
• International Support:  800-782-7892
• UPS Freight: 800-333-7400
• Worldship Support: 888-553-1118
• CampusShip Help Desk:  877-289-6418
• Internet Shipping Support: 877-289-6418
• Billing Support:  800-811-1648
• UPS Billing Center:  866-717-2692
• QVM/Visibility Support:  800-247-9035

 

Please Note: The price comparison between UPS and FedEx shows that FedEx pricing for Priority Overnight, Standard Air, Express Saver, and Ground is lower than UPS's equivalents: Next Day Air, Next Day Air Saver, 3 Day Select, and Ground. It is recommended to use FedEx for shipping under the NASPO contract. For a copy of the comparison, please contact Sara Siddall, Purchasing Office, at ssiddall@gmu.edu.